UNITED KINGDOM
*Standard tracked shipping within the UK is £5. Orders will be sent Tracked via Royal Mail.
Delivery aim 2-5 business days
*DHL Express shipping is £10 and will be sent the day of or day after your order is placed and will arrive the following day.
Delivery 1-2 days
(If you have an event or any reason why you need your order by a certain date. Please don’t hesitate to let us know and we will always do our best to get it to you by then!)
We can sometimes offer same day courier within London - please email hello@juno-studio.com for more info - price estimate it £10-£25 depending on the size of the order.
EUROPE
*Tracked Shipping within Europe is £15. Orders will be sent via Royal Mail International Tracked service.
Delivery aim 4-10 business days
*DHL Express Europe shipping is £38.
Delivery aim 2-5 business days
WORLDWIDE
*Worldwide Shipping (outside of Europe) is £25. Orders will be sent via Royal Mail International Tracked service.
Delivery aim is between 5-15 business days
*DHL International Express shipping is £45.
Delivery aim 3-6 business days
We will always aim to make sure you receive your order as quickly as possible and dispatch within 48 hours for standard, usually the next day or same day for DHL.
CONDITIONS
Shipping confirmation emails are sent with tracking numbers so you can trace your item. You will receive an email from Royal Mail notifying you when your parcel is due to be delivered. Please be aware that if you change the delivery preferences and select the 'deliver to safe-place' option, we are not liable for theft or damage which occurs at your chosen safe-place.
PLEASE NOTE: We are based in the UK, and orders delivered internationally may be subject to additional customs charges when they enter the destination country. The responsibility of these additional import costs is with the receiver, so please familiarise yourself with the rules and charges specific to your country before ordering.
RETURNS
Returns are welcome within 14 days of receipt of your order.
Please email hello@juno-studio.com stating your order number, which items you'd like to return and reason for return (we value the feedback!)
We will provide you with a returns address, and once your return item is received, we will process your refund to the original payment method.
Returns are subject to a £2 reprocessing fee which will be deducted from your refund value. This fee helps our small business cover the cost of lost payment processing fee's and wasted packaging. Email hello@juno-studio.com if you require further information around this.
For SALE items, returns can be made within 14 days for store credit only.
The same £2 returns processing fee will be applied to your store credit.
PLEASE NOTE: Returns must be received back in their original condition and packaging with all tags attached. We cannot accept returns on earrings. Customers are responsible for returning their items to us.
EXCHANGES
Currently we do not offer an exchange process, and the quickest way to exchange your item for a different size is to return your item for a refund and make a new purchase for your preferred new size.